Privacy Policy

Ponytails and Fairytales Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from, (our checkout is also sourced from and (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
- Facebook:
- Google:
- Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Ponytails and Fairytales
[Re: Privacy Compliance Officer]
Upstairs, Unit 4, 21 Paxton Way, Port Kennedy, Western Australia AU 6172


Shipping FAQs

Delivery Time Impacts: Australia Post

  • We highly recommend choosing a tracked service for all parcels (i.e. not large letter). We have more insights and ability to ensure your parcel is delivered. Letters are the first service to be slowed down if there is a reason for delays in the network.
  • Weather events (floods, fires, etc), train derailments, and coronavirus issues are common causes of freight delays. From time-to-time, Australia Post will indicate delivery delays across a number of their services, including the Express Post network. This can include OUTGOING and INCOMING mail. We will continue to get your parcels on their way urgently, however once we lodge them with Australia Post, we're at the mercy of the system! We continue to believe that the Australia Post network provides the most reliable service nationally and internationally, and ask for your patience in your delivery. Please see the Australia Post website for their most recent domestic interruptions.
  • If you have an event or other time requirement for your purchase, please take these delays in to consideration, and consult the Australia Post website to advise you on your delivery, as we cannot take responsibility if an item does not arrive to you in time due to postal delays. We recommend using a tracked shipping method (i.e. not large letter) as it's more reliable.
  • Please check your tracking, which is emailed to you if you choose Parcel Post or Express Post, and can be found inside "order details" on your shipping confirmation.
  • Express Post continues to be the fastest option for delivery. If you have ANY time constraints, choose this method.
  • We strongly advise against the "Large Letter, untracked" option. Yes, it's the cheapest, however it's also the first to be "slowed down" in favour of moving tracked parcels quicker should there be an issue.
  • ALL custom orders and pre-orders are likely to be effected by any freight delay. Turnaround time for custom orders or out of stocks is 4-8 weeks, plus your delivery time. These freight-related delays apply to ALL quoted delivery times, on this page and site-wide, and are out of our control. We do endeavour to keep to the estimated times when feasible.

When will I get my order?

Add to Cart

This message indicates that we are most likely in-stock, and your product will be shipped on the next business day. Get your order in before 9am AWST, and there's a good chance it will be shipped same day!


This message indicates that we are low in stock, or out of stock. We may have a delivery in transit, or may need to manufacture more of these for you.

We always quote 4-8 weeks for any item that is out of stock (but they're generally shipped to you in about 3 weeks; we just like being safe with dates!). 

Personalised products have set order cut-off dates. Please see the individual product page for details.

T-shirts can take up to 7 business days to arrive.

Chinese New Year factory closures may hamper our incoming deliveries. This occurs between January - March annually. See below for more details on ETAs.

Orders shipped by Australia Post


  • For tracked parcels, we email the tracking link to you in your Shipping Confirmation email. If you can't see it, click "View Your Order" on your Shipping Confirmation email; this will click through to the tracking details. If you're still having troubles, reply to your confirmation email, and we'll get back to you ASAP.
  • For tracking, please use the provided AusPost tracking link, or the AusPost website.
  • We highly recommend downloading the AusPost app. You can manage your parcels in transit (even change delivery addresses!).
  • All dates are estimates and actual delivery dates may vary (please contact Australia Post for an estimated delivery time from the 6171 postcode).  

XS Large Letter - size limited, untracked: 

  • Please note that this is an untracked "large letter" service and must fit within the strict Australia Post size guidelines.
  • We cannot trace this order once it is in the mail.

Delivery to Parcel Lockers or PO Boxes may incur extra fees if the shipping supplier charges them. Letters cannot be shipped to Parcel Lockers (check your Parcel Locker T&Cs). If undeliverable, your letter will be returned to us in ~4-6 weeks.

Tracked Parcel Post:

  • Can take 5-10 business days. Refer to Australia Post for estimations from the 6171 postcode

Tracked Express Post:

  • Can take 1-3 business days. Refer to Australia Post for estimations from the 6171 postcode.
  • Orders shipped by Express Courier (e.g. StarTrack National Premium ATL, TNT)


  • Please note that these products (e.g. coloured hair spray) can not be sent via Australia Post's services.
  • Orders of aerosols will have the option for Road Only courier services, Australia-wide. We will be in contact if there are any adjustments required in regards to your shipping charges.
  • Hair spray products may not have the "Free Delivery to School" offer available, due to the high shipping costs associated with these products.

StarTrack orders usually take 1-5 business days from order fulfillment. 

  • All StarTrack National Premium ATL orders come with Authority To Leave - please be sure you have written your delivery address correctly. Refer to StarTrack for estimations from the 6171 postcode.

FREE Pick-up from our WA DC

  • Just choose "Pick-up" as your delivery option
  • Unless otherwise advised, collection is Monday - Friday 9am - 1pm
  • Please note that we do not keep any cash or valuables on the premises
  • You will find us on the corner of Toynbee Way and Paxton Way, at Unit 4, 21 Paxton Way, Port Kennedy (we're inside the Silicone Beads Australia building).

Deliver to school

This is really important:

All "deliver to school" orders are held back in our Distribution Centre for the shipping date set by your fundraising school or club.

This could be the next day, or it could be weeks or months away. Please contact your school or club's parent committee to confirm the next delivery date. It's usually once per school term.

If you would rather get your order now, you can certainly choose Parcel Post or Express Post, and we'll get it on the way!

Orders arrive individually packed and labelled. Select your school from the drop down menu, and take note of the delivery time frame. This option is only available to those with students enrolled at the school / club.

If you choose "Deliver to School" as your shipping method, but we can't see your school details, we'll get in touch by email. If your school isn't registered to fundraise, there will be shipping costs associated with your order, so we'll forward you an invoice. 

If your school's not registered, and you'd like to present some info to them, we can send you an Info Kit.

Custom orders

Custom items are likely to need manufactured, and this takes 4-8 weeks. All orders containing custom items will be posted once all items on the order are available, unless you select otherwise.

If we have some products from your order in-stock now, we'll contact you via email with an option for split delivery if you've not made the selection already.

  • If you choose this option, we would send your in-stock items now, and your custom items when they arrive.
  • There are extra shipping costs associated with this option, so we'll send an invoice incase this is the option you'd prefer.
  • Just reply to the email, or pay the invoice, to have your order split in to 2 parcels. 

Please note that during the Chinese New Year period (this changes every year, but occurs from late January - March), custom orders will take up to 12 weeks to arrive. 

International orders

Thanks for checking out our Aussie bow store!

  • Customs in your country may charge taxes when your parcel arrives
  • We do not automatically include your country's taxes when you purchase. Please keep this in mind when evaluating the cost of your goods
  • We use international couriers and Australia Post to ship internationally.
  • All products, shipping, and pricing is quoted in $AUD

Wholesale orders

Shipping fees go by weight/cubic size of your parcel. As a general guide:

  • Small satchels to 5kg = $10.60 shipping by Australia Post Parcel Post service
  • Medium satchels to 5kg = $14.50 shipping by Australia Post Parcel Post service
  • Large satchels to 5kg = $18.25 shipping by Australia Post Parcel Post service
  • Extra large satchels (e.g. 300 curly ties) to 5kg = $21.95 shipping by Australia Post Parcel Post service
  • Orders with aerosols = $41+ shipping by StarTrack Road Express service, depending on the size of your order. Note that there are dangerous goods handling charges included in this price.  

Optional Express Post upgrades available (email for a quote).

Retail/online discounts and offers are not available to wholesale customers/purchases (as they are already discounted).

Office/Distribution Centre closures

  • New Year’s Day
  • Australia Day
  • Labour Day
  • Good Friday
  • Easter Monday
  • Anzac Day
  • WA Day
  • Queens Birthday
  • Christmas Day
  • Boxing Day
  • 2 weeks circa Christmas and New Year: limited hours. Shipping delays may occur, and Click and Collect times will vary/may be unavailable. Please check our Facebook page for the most up to date information
  • New Year's Eve

If you have any further questions about your order, email us at or click the Message Us button at the bottom of this page.