School Ponytails | Ponytails and Fairytales
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Shipping Policy

We are located in Port Kennedy, in Western Australia (WA), and work to business hours in WA. 
  • Orders are processed and shipped on the next business day. We observe all national and state holidays.
  • Order acknowledgment, confirmation of product availability, and shipment (tracking if available) information will be provided to you via email after your order is processed and shipped.
  • If you would like tracking details from Australia Post, you must supply an email address.

Ponytails and Fairytales uses Parcel Post for our larger order of hair accessories

Orders shipped by Australia Post

For tracked parcels, tracking will be emailed to you. All dates are estimates and actual delivery dates may vary; please contact Australia Post for an estimated delivery time.  

    • Small Priority Parcel $3: 
      • Please note that this is an untracked "large letter" service.
    • Tracked Parcel Post $7.95
      • Tracked Express Parcel $10.95
        • Within the Express Post network - next business day.

          Local pickup from Ponytails and Fairytales is available as a delivery option.

          Local collection from our Distribution Centre in Port Kennedy, WA:

          • Can be arranged by selecting "Local Pickup" as a delivery option.
          • Unless otherwise advised, collection is M-F 9am - 12pm.
          • Please note that we do not keep any cash on the premises. 

            Note: some items cannot be sent via air (i.e. "express" e.g. coloured hair spray). These must go by road (i.e. parcel post) or be collected from our site.

            Office/Warehouse Scheduled Closures

            • New Year’s Day
            • Australia Day
            • Labour Day
            • Good Friday
            • Easter Monday
            • Anzac Day
            • WA Day
            • Queens Birthday
            • Christmas Day
            • Boxing Day
            • New Year's Eve