School Ponytails | Sports Day Shop | Ponytails and Fairytales
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Shipping Policy

We are located in Port Kennedy, in Western Australia (6172 WA), and work to business hours in WA. 
  • Orders are processed and shipped on the next business day. We observe all national and state holidays.
  • Order acknowledgment, confirmation of product availability, and shipment (tracking if available) information will be provided to you via email after your order is processed and shipped.

Ponytails and Fairytales uses Parcel Post for our larger order of hair accessories

Orders shipped by Australia Post

For tracked parcels, tracking will be emailed to you. All dates are estimates and actual delivery dates may vary; please contact Australia Post for an estimated delivery time.  

    • Small Parcel $3: 
      • Please note that this is an untracked "large letter" service and must fit within the Australia Post size guidelines.
    • Tracked Parcel Post $8.95
      • Can take 5-6 business days. Refer to Australia Post for estimations.
      • Tracked Express Parcel $11.95
        • Can take 1-3 business days. Refer to Australia Post for estimations.

          Local pickup from Ponytails and Fairytales is available as a delivery option.

          Local collection from our Distribution Centre in Port Kennedy, WA 6172:

          • Can be arranged by selecting "Click + Collect" as a delivery option.
          • Unless otherwise advised, collection is M-F 9am - 1pm.
          • Please note that we do not keep any cash on the premises. 

            Note: some items cannot be sent via air (i.e. "express" e.g. coloured hair spray). These must go by road (i.e. parcel post) or be collected from our site.

            Custom Orders

            All orders containing custom items that require manufacturing will be posted once all items on the order are available. We will contact you via email with the option to receive your in-stock items now, and your custom items at a later date, with the addition of the appropriate shipping fee.  

            International Orders

            Customs in your country may charge taxes when your parcel arrives. We do not automatically include your country's taxes when you purchase. Please keep this in mind when evaluating the cost of your goods.

            We use DHL and Australia Post to ship internationally.

            All products, shipping, and pricing is quoted in $AUD.

            Office/Warehouse Scheduled Closures

            • New Year’s Day
            • Australia Day
            • Labour Day
            • Good Friday
            • Easter Monday
            • Anzac Day
            • WA Day
            • Queens Birthday
            • Christmas Day
            • Boxing Day
            • 2 weeks circa Christmas and New Year: limited hours. Shipping delays may occur, and Click and Collect times will vary
            • New Year's Eve